Frequently Asked Questions

Just click on the question to receive your answer.

If you have a question that's not listed here, please contact us.

After-sales

In the event that I receive something from you, which is broken, or I consider defective, what do I do?

Artwork

What format do you require for our own Engraving or Printing artwork?

I have not got a Black and White drawing of my artwork – will colour do?

What format do you require my Photo-engraving or Graphic in?

Do you provide Proofs?

What are Pantone Colours

Engraving

I only want words engraved. Why do you 'strongly suggest' that a design is required as well?

Can you engrave in more than one place on an item?

Your website says 'Logo/Photo and 12 words'. Can I have extra words?

I would like to have some colour in the engraving (for a Ruby or Silver Anniversary for instance).

I would like a piece of crystal Hand Engraved, can you supply such a service?

How long does it take to produce an order?

Payments

I want to do regular business with you, why can't I have an account?

When do you take payment?

How secure will my payment details be once I have given them to you?

Do you pass on my details to any third parties?

Printing

What forms of Printing on Glass do you offer?

What colours do you offer for Pad Printing?

Services

Will you engrave my own glass?

Will you add to an existing engraving?

Do you offer a Gift Wrapping Service?

Do you offer to repair glass?

The item is a gift for my spouse. What steps will you take to ensure he/she does not know about the gift?

Will I get updates on my order?

I need a present for my Aunt in Canada. Can you send it direct to her?

Website

Why can I only buy items in 'Bulk' (packs of 6, 12, 24, 36 etc)?

Is there a Maximum order limit – how much can you handle?

What if I want to cancel or change my order?